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Delivery & Returns

🔥 Christmas Shopping information 🔥

For all orders placed between 16th November and 21st December, 2022, we grant you an extended right of return until January 6th, 2023. This means that during this time you can shop your gifts in a relaxed manner. From December 22nd, 2022, the regular cancellation period of approx. 14 days applies to returns. We wish you a nice pre-Christmas period. Please also note the information below on Shipping, Complaints and the Right of Cancellation.

So that your package arrives in time for Christmas - that is, December 24th - please order as early as possible. With shortage on staff our partner DHL expects stressed capacities, just like last year. According to DHL, the last order dates for an arrival before Christmas are usually the following:

 

Order until … (midnight)

Shipping to DE

20.12.2022

Shipping to AT, CH, NL, BE, LU, DK, PL, CZ

19.12.2022

Shipping to FR, IT

18.12.2022

Shipping to Rest EU

12.12.2022

Shipping to outside of Europe

05.12.2022

 

Please note: of course we will hand over your package to DHL on time. Unfortunately, we have no influence on the actual parcel running times and have to rely on the information provided by DHL. This means that if you order on time, your package will most likely arrive before Christmas. Unfortunately, we cannot guarantee delivery before Christmas because we are dependent on DHL.

Shipping

Our backpacks are shipped safely and quickly by our partner DHL. Each order is normally processed on the same day and sent after receipt of payment. Our products are shipped exclusively via the climate-neutral process GOGREEN.

The delivery to Germany is free of charge. For all other countries the delivery costs depend on the country of destination and will be shown at the check out process. The delivery time depends on the country and are as follows:

 Shipment to: Delivery time:*
(Generally)
Germany, Austria, Switzerland*** 1-3 days
The Netherlands, Belgium, Luxembourg 2-4 days
France, Italy 2-4 days
Ireland, Northern Ireland, GB** 2-4 days
Spain, Portugal 4-5 days
Sweden, Denmark, Norway, Finland 2-4 days
Poland, Czech Republic, Hungary, Bulgaria 2-4 days
Croatia, Slovenia, Slovakia 3-5 days
Estonia, Latvia, Lithuania 3-4 days
Greece, Romania 5-8 days
USA, Canada, Japan, South Korea 7-10 days

* When using prepayment, the delivery period starts on the day after the payment order is sent to the transferring bank or, in case another payment method is used, the day after the contract is concluded, and ends at the end of the last day of the payment period. If the last day of the payment period is a Sunday or a public holiday officially recognized at the delivery location, the next working day shall take the place of this day.

*** Please note that you may have to pay import duties for your order, which is collected by DHL.

Complaints

At Fitz & Huxley, we attach great importance to the quality and durability of our backpacks. Nevertheless, if you have a complaint regarding one of our products, you can reach us via email or phone. Via email: please contact service@fitzandhuxley.com with a short description of your complaint. We will reply to you within 24 hours and provide a fast and straightforward solution to your problem. Via phone: you can reach us M on-Fri from 8am to 5pm on the phone number +49 (0)30 2352 3909.

Right of Cancellation

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